Centralized Communication
Keep all owner inquiries, documents, and updates in one place, ensuring nothing is lost, delayed, or duplicated.
Streamline Owner Communication and Compliance
PULSE OWNER RELATIONS
Key Features
Built on a powerful, cloud-based architecture, Providence Pulse Owner Relations gives your team complete visibility from the first contact to final resolution.
- Call logging and inquiry tracking: Record and track every owner inquiry, whether from working interest, royalty, or mineral owners.
- Legal document uploads: Upload and organize essential legal documents, ensuring compliance and instant accessibility.
- Follow-up tracking and notes: Manage callbacks, follow-ups, and conversations with automatic timestamps. Keep a transparent record of every owner interaction for audit and service tracking purposes.
- Custom topics and subtopics: Organize inquiries by category for effortless filtering, search, and reporting. Classify owner requests by topic, such as payments, leases, or regulatory updates.
- Prioritization controls: Assign urgency levels and track progress to ensure high-priority cases are handled first. Maintain service level standards and improve resolution times.
- Interdepartmental collaboration: Facilitate seamless communication across land, accounting, and operations teams to reduce delays and confusion.
- Automated reporting and insights: Generate real-time dashboards and reports on open inquiries, response delays, and team performance metrics.
- Efficient inquiry management: Close out resolved inquiries efficiently, ensuring that the process is tracked from start to finish and no inquiry is left unresolved.
- Secure cloud infrastructure: Protect sensitive owner information with enterprise-level security, access controls, and full audit trails for all user actions.
Faster Response Times
Streamline inquiry tracking and task management to resolve owner requests quickly and efficiently.
Better Team Collaboration
Improve communication across departments with shared visibility and real-time updates on every owner interaction.
Automated Compliance Control
Reduce compliance risks by automatically capturing and storing legal documents, ownership changes, and correspondence.
Actionable Performance Insights
Access analytics and reporting tools that highlight response trends, identify bottlenecks, and drive continuous improvement.
How Providence Pulse Owner Relations Works
From inquiries and legal updates to document tracking and performance reporting, Pulse brings structure and automation to owner relations.
1
Log calls and conversations
Capture every owner call with key details and assign a status for easy tracking.
2
Upload and Manage Legal Documents
Store all legal and ownership documents in one centralized repository for quick access and compliance verification.
3
Categorize Inquiries
Organize requests by topic and subtopic to streamline reporting and ensure consistency.
4
Prioritize and Close Out Inquiries
Assign priority levels, manage follow-ups, and close inquiries once resolved, maintaining a clear, auditable trail.
5
Generate reports and insights
Access real-time data on open cases, delays, and resolution times with built-in reporting and dashboards.
Benefits of Pulse Owner Relations
Pulse centralizes interactions, documents, and directives into a unified system, empowering your team to work faster, stay compliant, and strengthen owner trust.
Streamline operations
All inquiries, communications, and documents live in one secure platform, eliminating silos and duplication.
Boost productivity
Automated tracking and prioritization allow your team to focus on resolving cases, not managing paperwork.
Greater transparency
Every owner interaction is logged, timestamped, and traceable, providing accountability and visibility across teams.
Increased owner satisfaction
Resolve owner concerns quickly and consistently to strengthen trust and reputation.
Compliance and documentation control
Maintain full compliance by tracking legal documents, ownership changes, and correspondence in one place.
