Superior Service Backed by Industry Expertise
Avatar’s Customer Support team is dedicated to providing immediate, knowledgeable assistance whenever you need it. When you call us, you'll always be greeted by a real person who's ready to help, never an automated attendant.
Our specialists understand the complexities of oil and gas accounting, land, and production systems, allowing us to troubleshoot issues quickly and guide your team with clarity and confidence.
With a combination of live hotline support, remote diagnostics, automatic software updates, and 24/7 access to online help resources, we ensure you have the tools, information, and guidance necessary to maintain performance and avoid operational delays.
It’s a service designed to reduce downtime, increase productivity, and support your team as your business evolves.
“At the end of the day, you expect any software vendor to treat you like you’re the only customer they’ve got. Avatar does that.”
Diane Burnett, Vernon E.
Faulconer, Inc.
“Avatar support on issues we’ve faced has been phenomenal...Petroware has proven to be a cost-effective solution that runs like clockwork.”
Dennis Pealor
DC Energy
“Avatar is wonderful to deal with. They have a great attitude and they know oil and gas accounting inside and out…Avatar meets my expectations 110%”